A chatter is professionally titled as a Live Chat Agent or Chat Moderator, responsible for engaging users, answering questions, maintaining respectful conversations, and supporting a positive online community.

Experience 0-1 year (Entry-level / Junior)
Job's type Shift Work

A chat moderator is responsible for monitoring online conversations to ensure a safe, respectful, and engaging environment. They review messages in real time, enforce community guidelines, and remove inappropriate or harmful content. Chat moderators may warn, mute, or block users who violate rules, while offering guidance to encourage positive interaction. They also respond to user questions, report technical issues, and escalate serious concerns to supervisors when necessary. By maintaining order and supporting users, chat moderators help protect platform integrity, improve user experience, and foster healthy communication within online communities.

profil
Comments

Comment created.
Please login to comment
Maureen Okwaro

Maureen Okwaro