Client Communication Manager (CCM) – Remote Contract

Location: Fully Remote Schedule: 8 hrs/day, 6 days/week Reports to: Head of Marketing

Role Overview We're hiring a proactive Client Communication Manager to act as the key liaison between content creators and our marketing teams. Focus: seamless coordination, high creator satisfaction, retention, and growth in the digital content space.

Core Responsibilities

Serve as primary contact: Relay tasks, deadlines, updates, and feedback accurately between creators and departments. Track & manage deliverables: Ensure timely creator submissions, monitor platform funnel compliance (TikTok, IG, X/Twitter, Reddit, YouTube, OFTV), and report metrics. Build relationships: Conduct regular check-ins, support onboarding, provide strategy/media guidance, resolve issues early, and keep creators motivated. Support strategy: Create mood boards/plans per marketing direction; prevent delays from missing inputs. Report & escalate: Deliver weekly status updates; escalate issues as needed.

Key KPIs

High creator satisfaction & 90%+ monthly retention 100% accurate task relay & <3-hour responsiveness 85%+ on-time creator task completion 95% issues resolved without escalation Consistent check-ins & minimal funnel delays

Requirements

Outstanding communication, organization, and relationship skills Thrive in fast-paced remote setting with strict responsiveness Proactive, creator-focused mindset Comfortable with meetings, reporting, and digital tools

Contract role tied to performance KPIs. Perfect for someone passionate about creator success and digital marketing coordination.

Apply if you're organized, responsive, and ready to drive creator growth!